Refund & Cancellation Policy

1. Subscription Plans

Monkeys BXGY currently offers the following plans.

Starter — $9.99/month or $99/year. Includes a 3-day free trial, up to 3 live promotions, up to 50 covered products, and the supported promotion features included in the plan.

Unlimited — $19.99/month or $189/year. Includes a 3-day free trial, unlimited live promotions, unlimited covered products, and the supported promotion features included in the plan.

The subscription price shown through Shopify App Pricing is the authoritative price applicable to the Merchant at the time of subscription.

2. Free Trial

The current free trial period is three (3) days unless another period is displayed through Shopify App Pricing. During the trial, the Merchant may use the features included in the selected plan.

If the Merchant does not cancel before the trial ends, the paid subscription may begin according to the Shopify billing terms presented during subscription approval. Shopify controls the billing authorization and subscription lifecycle.

3. Cancellation

A Merchant may cancel the subscription through the Shopify-supported billing or subscription interface. Uninstalling the App may also affect the application subscription according to Shopify's billing rules.

Merchants should verify the subscription status shown by Shopify after cancellation. Cancellation does not automatically create a refund for charges that have already been processed.

4. Monthly Subscriptions

For monthly subscriptions, cancellation generally prevents future recurring charges after the applicable cancellation becomes effective under Shopify's billing system.

The Merchant may continue to have access to the Services until the end of the applicable paid period where Shopify permits such access.

5. Annual Subscriptions

Annual subscriptions are billed according to the annual pricing displayed through Shopify App Pricing. Cancellation generally prevents future renewal.

Unless required by applicable law or otherwise approved by us, cancellation does not automatically entitle the Merchant to a refund of an annual subscription amount already charged.

6. Upgrades

Where supported by Shopify, Merchants may upgrade from Starter to Unlimited. The effective charge and any applicable proration or billing adjustment are determined by Shopify's billing system.

7. Downgrades

Where supported by Shopify, Merchants may downgrade from Unlimited to Starter. A downgrade may result in lower usage limits.

Existing live promotions will not intentionally be deactivated solely because a Merchant exceeds the lower plan's limit after a downgrade, unless required by Shopify or necessary for security, legal, billing, or technical reasons.

The Merchant may need to reduce usage or upgrade again before creating or activating additional promotions.

8. Refund Requests

Refund requests may be submitted to BILLSUPPORT@monkeysads.com.

Refund decisions may consider applicable law, the subscription type, the date of the charge, whether the subscription was monthly or annual, whether the Merchant used the Services, whether the charge was unauthorized, billing errors, duplicate charges, technical failures attributable to the Services, and Shopify's billing rules.

Submitting a refund request does not guarantee approval.

9. Unauthorized or Incorrect Charges

If you believe you were charged without authorization, twice for the same subscription, at an incorrect price, or due to a billing error, please contact us promptly with the relevant Shopify billing information.

We may investigate the charge and, where appropriate, coordinate with Shopify regarding the applicable billing record.

10. Service Problems

If a material technical issue prevents the Merchant from using a paid feature that is included in the subscribed plan, the Merchant should contact support as soon as reasonably possible.

We may investigate the issue and, where appropriate, provide a correction, service credit, extension, refund, or other reasonable remedy. Any remedy remains subject to applicable law and Shopify's billing mechanisms.

11. Shopify Billing

Monkeys BXGY uses Shopify's supported App Pricing infrastructure. Shopify may control subscription approval, billing authorization, billing dates, recurring charges, subscription status, plan changes, proration, and cancellation mechanics.

Where Shopify controls the relevant billing operation, the Merchant may be directed to Shopify's billing interface or support process.

12. Taxes

Applicable taxes may be determined and collected according to Shopify's billing system and applicable law. The price displayed to the Merchant may not include all applicable taxes unless otherwise stated.

13. Promotional Pricing

If we offer a temporary promotional price, discount, or special offer, the specific conditions of that offer will be disclosed at the time it is presented.

Promotional pricing does not automatically change the standard plan price after the promotional period ends unless expressly stated.

14. Fraud and Abuse

Refunds may be denied or subscriptions may be suspended where we reasonably determine that a Merchant is abusing the free trial, creating multiple accounts to repeatedly obtain trials, attempting to circumvent plan limits, using unauthorized billing methods, engaging in fraudulent activity, or violating the Terms of Service.

This does not limit any rights available to the Merchant under applicable law.

15. Effect of Cancellation

After cancellation or termination, access to paid features may end according to the Shopify subscription lifecycle, storefront features may stop operating, active promotions may be disabled when the application is uninstalled or access otherwise ends, information will be handled according to our Privacy Policy, and applicable billing records may be retained as required for legal, accounting, fraud-prevention, or compliance purposes.

16. No Automatic Refund for Unused Time

Unless required by applicable law or approved by us, unused time remaining in a paid subscription does not automatically create a refund. This includes situations where the Merchant stops using the App, temporarily disables promotions, does not create promotions, or does not use all plan features.

17. Changes to Pricing

We may change subscription pricing for future subscriptions or renewals. Where required, applicable notice will be provided before a price change takes effect.

Existing subscriptions will be handled according to Shopify's billing mechanisms and applicable law.

18. Contact

For billing, cancellation, or refund questions, contact BILLSUPPORT@monkeysads.com.

Company: Monkeys Marketing. Website: https://bxgyapp.monkeysads.com.